Guest Services

Celebrations, Holidays & Family Gatherings

We encourage family members to celebrate birthdays, holidays, surprise gatherings, anniversaries, accomplishments and other special events at Willow Springs. Allow the guest relations team to convert one of our lounges into your own personal celebration hall. Our dining service is able to cater your special events to ease the stress of planning and cooking on your special day. You name it, we’ll help you organize it!

Services Include:

• Linen, china & silverware
• Rooms accommodating up to 15 people
• Microwave oven
• Dining Service

*fees apply

Contact Guest Services for more information.

Activities

Keep your mind occupied! Check the weekly and monthly activities flyer located on bulletin boards for updates on ongoing events including Rock n’ Roll BINGO, live music performances, pizza party night, movie nights and sports events in our spacious lounge.

Pet Visitation

Certain pets are allowed as visitors. To have a pet visit, please speak to guest services and provide veterinary records. Once records have been approved, guest services will provide the guidelines for pet visits. Pets may only visit with patients in designated areas of the center and only in patient rooms when accommodations are private.

Errands

Guest relations can provide a number of additional services for you to remove the burden from your family and friends.

Call Guest Services to arrange:

• Courier, grocery & gift pick-up
• Phone cards
• Department stores
• Banking

Dry Cleaning

We recommend Professional Dry Cleaners & Tailors.

Restaurant Pick-Up & Delivery

If you have a special dining request during your stay, we are able to bring many of the finest area restaurants to you. We can deliver your order on a rolling table with linen, silverware and beverages. The only fee you incur is from the restaurant for the meal and delivery. Please contact Guest Services for more information.

Snack & soda vending machines are located in the basement staff lounge area.

Barber & Beauty Services

Area barbers and beauticians come to Willow Springs Rehab for the convenience of our patients.
Appointments may be scheduled through Guest Services or the front desk concierge.
*Service-based fees apply.

Manicurist

A manicurist visits Willow Springs Rehab weekly for scheduled appointments. Payment for the service can be made directly to the manicurist.

To schedule a manicure, please contact Guest Services.

Newspapers

Local newspapers are delivered to patient floors daily and can be brought directly to your room. Additional copies are in the main lobby. Publications in foreign languages are available by contacting Guest Services.

Notary Service

Certain affidavits, deeds and powers of attorney may not be legally enforceable without notarization. Notary services can be provided for legal documents such as wills, deeds and trusts, medical documents and power of attorney.

Postal Services

• Mail is delivered to each nursing unit Mon-Fri.
  *Excluding holidays
• Outgoing mail can be given to a member of the nursing staff who will place it in the unit’s outgoing mail box. The outgoing mailbox is located at the front nursing station for daily pickup.
• Contact Guests Services for pick-ups from the post office.
• Letters arriving after your discharge will be forwarded to your home address.
• Postage stamps & mail receptacles are FREE!

Spirituality

Persons of all faiths are welcome.

• Patients are welcome to invite their personal spiritual and pastoral clergy to Willow Springs Rehab at any time during their stay.
• For Catholic patients, a priest will visit on Friday mornings to give communion.
• Interfaith Services are held semi-monthly.

For further information, or to meet with our spiritual care provider, please contact Guest Services.

Entertainment

Phone & Television

• Free in-room telephones are available for local calls!
  Long distance charges will be your responsibility. We suggest using a calling card or having the receiving party accept the charges. Please contact guest services to purchase a calling card.
• Free television service including Comcast cable access.

Wireless Network
Patients, family members and guests can enjoy wireless internet in patient rooms and waiting areas throughout the center. Patients may stay connected with family and friends during their stay. The wireless network allows guests to surf the web, check email and chat with friends and family on their personal laptop computers. To request access, please ask your nurse or contact Guest Services. 4 desktop computers and stations are available for guest use in the 2nd Floor Lounge!

Skype and Video Calls
Private video calls with family and friends can be arranged by contacting Guest Services. Breezie tablets and stands are available for all patient guests!